Client Agreement
Prepared By: Forxmine Trading Services LTD
The subject of the Agreement:
1.1. This agreement is entered into by Forxmine Trading
Services Ltd., conducting business under the name Forxmine
Trading Services Ltd., and the Client who has submitted a
registration form on www.forxmine.com. Forxmine Trading
Services Ltd. is registered under number 2904250061502
1.2. The Company is duly registered and operates under the legal
framework of its governing jurisdiction. Any legal actions or claims
brought against the Company shall fall under the jurisdiction of
the client’s respective legal authority based on their account. The
Company is required to comply with all relevant laws, licensing
obligations, and industry regulations, and must follow the
standards and guidelines issued by the appropriate regulatory
bodies. Oversight by these regulatory entities ensures that the
Company operates within the boundaries of applicable rules and
standards. It is the Company’s responsibility to ensure that all
operations, services, and business activities fully align with the
governing laws and regulatory requirements. In the event of any
legal disputes, they will be addressed within the court system
relevant to the client’s jurisdiction. The Company is fully
committed to maintaining a safe and trustworthy environment for
its clients and will implement all necessary measures to operate in
accordance with legal and regulatory standards.
1.3. This Agreement establishes the terms of the relationship
between the Client and the Company, covering areas such as
order execution, client-related policies, payments and withdrawals,
claim handling, fraud prevention, communication, and other
related matters. It outlines the duties of the Client and the
responsibilities of the Company in relation to the services offered.
The Agreement details procedures for processing orders, handling
financial transactions, resolving disputes, and maintaining
communication between both parties. It also defines the
conditions under which services may be terminated, limits of
liability, and the handling of confidential information.
Furthermore, it includes the methods for resolving disputes,
enforcing the terms of the Agreement, and adhering to applicable
legal and regulatory frameworks. Finally, the Agreement outlines
terms regarding service fees, fund returns, and the Company’s
right to indemnification.
1.4. Any disputes that arise between the Client and the Company
shall be resolved in accordance with the provisions of this
Agreement, unless otherwise stated. This means all disagreements
must follow the outlined terms and conditions, including the
specified methods of resolution such as mediation, arbitration, or
legal proceedings. Both parties are expected to agree on a
reasonable timeline for settling disputes. If a mutual resolution
cannot be achieved, the matter may be escalated to a court of law.
The Agreement will also specify the applicable governing law for
handling such disputes. Additionally, it will address the allocation
of any costs or expenses associated with the resolution process.
The Agreement is intended to be clear and precise, ensuring that
all parties fully understand their rights and responsibilities.
1.5. By agreeing to the terms of this Agreement, the Client
confirms that they are of legal age (18 years or older) and are
legally competent to enter into this Agreement. If the Client is a
legal entity, it affirms that it possesses the legal capacity and
authority to engage in this Agreement, and that no third party
holds any rights, claims, or demands related to the Client’s trading
account. The Client also confirms that it has not been restricted or
prohibited by any external party from entering into this
Agreement. Furthermore, the Client guarantees that it has the
financial means to meet the obligations outlined in the
Agreement and will fulfill them accordingly. The Client also
certifies that all information provided in connection with this
Agreement is accurate and complete, and accepts responsibility
for ensuring its validity.
1.6. This Agreement defines the terms and conditions governing
all activities conducted through the Client’s trading account.
Unless explicitly stated otherwise, all transactions must adhere to
the provisions set forth in this Agreement. The Client bears full
responsibility for all actions taken using their trading account and
must ensure that all operations comply with the terms of this
Agreement. Additionally, the Client must confirm that all
transactions are lawful and do not breach any applicable laws or
regulations. It is the Client’s duty to understand the risks involved
in trading and to take appropriate measures to safeguard their
account. The Client is also responsible for maintaining the security
of all funds held within the account and preventing any
unauthorized access or use. Moreover, the Client must remain
informed about any fees or commissions that may apply. All
activities related to the trading account must be carried out in full
compliance with this Agreement, unless specified otherwise.
1.7. The Client may not use the nature of this Agreement as a
distance contract to avoid, in whole or in part, any of their
obligations under its terms. All responsibilities outlined in the
Agreement, including the payment of any applicable fees or
charges, must be honored regardless of the Agreement being
concluded remotely. The Client is not permitted to unilaterally
cancel the Agreement or withhold payments based on its
classification as a distance contract. Additionally, no modifications
to the Agreement may be made without the written consent of
both parties. The Client is also required to comply with all relevant
laws and regulations, including those related to consumer
protection, when entering into this Agreement. Any failure to
meet these obligations may result in legal consequences.
2. Terms Definition
2.1. All login credentials and passwords linked to the Client's
trading account(s), Personal Area, or any other service provided by
the Company are collectively referred to as "Access Data."
2.2. The "Ask" price is the higher quoted rate at which the Client
may place a Buy order.
2.3. "Autotrading Software" refers to programs such as Expert
Advisors or cBots, which are designed to carry out trading
operations either automatically or semi-automatically, requiring
minimal or occasional human input.
2.4. "Balance" indicates the total value of all finalized transactions
(including both deposits and withdrawals) in the Client's trading
account at a given point in time.
2.5. In a currency pair, the first listed currency is known as the
"Base Currency."
2.6. The "Bid" is the lowest quoted price available, at which the
Client can place a Sell order.
2.7. A "Business Day" refers to any weekday from Monday to
Friday, excluding official or unofficial holidays as recognized by the
Company. This is also referred to as a "Working Day."
2.8. Any data or information provided by the Client—either directly
or indirectly—or obtained by the Company in relation to the Client,
their trading account, or related matters, is referred to as "Client
Information."
2.9. The term "Client Terminal" refers to trading platforms such as
VertexFX, MetaTrader 5, or any other similar software versions used
by the Client. These platforms allow the Client to access real-time
market data, perform market analysis, execute and manage orders
(including opening, closing, modifying, or deleting them), and
receive notifications from the Company.
2.10. Company-related updates and announcements are
published on the "Company News Page", accessible via the
Company’s official website.
2.11. "Corporate actions" or "Corporate events" refer to significant
activities undertaken by a stock corporation that impact its
stakeholders. Such events may include dividend distributions,
stock splits, mergers, share repurchases, bankruptcy, or other
similar corporate measures. The Company reserves the right to
implement specific actions to ensure the economic equivalence of
rights and obligations between clients and the stock corporation,
depending on the nature of each event. These actions may
include:
Adjusting clients' account balances based on their open
positions.
Closing or liquidating positions at the prevailing market price
immediately before the corporate event occurs.
Reinstating clients’ positions to preserve their economic rights
and obligations in relation to the stock corporation.
Suspending trading on instruments affected by corporate
actions.
2.12. The currency in which the Trading Account is maintained is
called the "Currency of the Trading Account." All calculations and
transactions within the account are conducted using this
currency.
2.13. A "Currency Pair" refers to a trading instrument whose value
depends on the relative fluctuation between two different
currencies.
2.14. A "Stock Derivative" is a contract based on the price
difference determined by changes in the value of the underlying
stock.
2.15. A "Derivative on Index" is a contract that reflects the price
difference arising from fluctuations in the value of an underlying
stock index.
2.16. A "Dispute" refers to:
2.16.1. Any disagreement where the Client believes the Company
has violated one or more terms of the Agreement due to an act or
omission; or
2.16.2. Any disagreement where the Company believes the Client
has breached one or more terms of the Agreement due to an act
or omission.
2.17. "Dividend Adjustment" is a balance operation applied when
dividends are paid on a particular stock derivative.
2.17.1. For long positions (Buy orders), the Dividend Adjustment is
credited to the Balance.
2.17.2. For short positions (Sell orders), the Dividend Adjustment is
debited from the Balance.
2.17.3. The Dividend Adjustment takes place on the ex-dividend
date and is calculated by multiplying the dividend per share by
the contract size and the number of lots held.
2.18. The term "Energy" includes Spot West Texas Intermediate
Crude Oil, Spot Brent Crude Oil, and United States Natural Gas.
2.19. The Ex-dividend Date is the cutoff date by which the Client
must hold a dividend-paying stock derivative position to be
eligible for the upcoming Dividend Adjustment. If the Client holds
the stock derivative position before the Ex-dividend Date, the
Dividend Adjustment will be credited to their Balance. Conversely,
if the Client acquires the stock derivative after the Ex-dividend
Date, they will not receive the Dividend Adjustment.
2.20. "Floating Profit/Loss" represents the current unrealized profit
or loss on Open Positions, calculated based on the prevailing
market price.
2.21. A "Force Majeure Event" refers to any of the following
circumstances:
A. Any act, occurrence, or situation (including but not limited to
strikes, riots, civil unrest, terrorism, wars, natural disasters,
accidents, fires, floods, storms, failures of electronic or
communication systems, supplier disruptions, or power outages)
which, in the reasonable opinion of the Company, prevents it from
maintaining an orderly market for Instruments.
B. The suspension, liquidation, or closure of any market,
abandonment or failure of any event to which the Company links
its Quotes, or the imposition of limits or special conditions on
trading within such market or event.
2.22. "Free Margin" refers to the available funds in the Client’s
account that can be used to initiate new trades. It is calculated by
subtracting the Margin required to maintain open positions
related to Transactions and/or Contracts from the total Equity of
the Account. The formula for calculating Free Margin is as follows:
Free Margin = Equity − Required Margin.
2.19. The Ex-dividend Date is the cutoff date by which the Client
must hold a dividend-paying stock derivative position to be
eligible for the upcoming Dividend Adjustment. If the Client holds
the stock derivative position before the Ex-dividend Date, the
Dividend Adjustment will be credited to their Balance. Conversely,
if the Client acquires the stock derivative after the Ex-dividend
Date, they will not receive the Dividend Adjustment.
2.20. "Floating Profit/Loss" represents the current unrealized profit
or loss on Open Positions, calculated based on the prevailing
market price.
2.21. A "Force Majeure Event" refers to any of the following
circumstances:
A. Any act, occurrence, or situation (including but not limited to
strikes, riots, civil unrest, terrorism, wars, natural disasters,
accidents, fires, floods, storms, failures of electronic or
communication systems, supplier disruptions, or power outages)
which, in the reasonable opinion of the Company, prevents it from
maintaining an orderly market for Instruments.
B. The suspension, liquidation, or closure of any market,
abandonment or failure of any event to which the Company links
its Quotes, or the imposition of limits or special conditions on
trading within such market or event.
2.22. "Free Margin" refers to the available funds in the Client’s
account that can be used to initiate new trades. It is calculated by
subtracting the Margin required to maintain open positions
related to Transactions and/or Contracts from the total Equity of
the Account. The formula for calculating Free Margin is as follows:
2.23. A Client who is approved by the Company to participate in
the IB or Partner Program after submitting an application via the
Company’s website is referred to as an "IB."
2.24. An "Indicative Quote" is a price or quotation that allows the
Company the discretion to reject, refuse, or modify any Orders.
2.25. The "Initial Margin" is the amount of margin required to open
a new position. This can be viewed using the Trader’s Calculator.
2.26. An "Instruction" is a directive from the Client to open or close
a position, or to place, modify, or cancel an Order.
2.27. An "Instrument" refers to any Currency Pair, Metal, Energy,
Stock Derivative, or Index Derivative. It may also be called a
"Trading Instrument" or "Trading Tool."
2.28. "Leverage" is the notional credit extended to the Client by the
Company. For example, a leverage of 1:500 means the Initial
Margin required is 500 times smaller than the size of the
Transaction.
2.29. A "Long Position" refers to a buy order, meaning the
purchase of the Base Currency against the Quote Currency.
2.30. A "Lot" represents 100,000 units of the Base Currency, 1,000
barrels of Crude Oil, or another quantity of contracts or troy
ounces as specified in the Contract Specifications.
2.31. "Lot Size" indicates the number of units of the Base Currency
or the quantity of troy ounces of a Precious Metal defined in the
Contract Specifications.
2.32. "Margin" is the amount of funds required to keep Open
Positions active, as specified in the Contract Specifications for each
Instrument.
2.33. "Margin Level" is the ratio of the Account’s Equity to the
Required Margin, calculated as follows:
Margin Level = (Equity / Required Margin) * 100%.
2.34. "Margin Trading" refers to leverage trading where the Client
can execute Transactions with significantly less capital in the
Trading Account compared to the size of the Transaction.
2.35. An "Open Position" is either a Long Position or a Short
Position that has not yet been closed.
2.36. An "Order" is a directive from the Client to the Company to
open or close a position once the price reaches the specified Order
Level.
2.37. The "Order Level" is the price stated in the Order.
2.38. The "Personal Area" is a private profile created by the
Company for the Client within its Services. It is intended for the
Client’s exclusive use, enabling them to manage their personal
details and all Trading Account settings.
2.39. "Precious Metal" refers to spot gold or spot silver.
2.40. A "Price Gap" occurs in the following situations:
A. When the current Bid price exceeds the previous Quote’s Ask
price, or
B. When the current Ask price is lower than the previous Quote’s
Bid price.
2.41. A "Quote" is information showing the current price of a
specific Instrument, presented as both the Bid and Ask prices.
2.42. The "Quote Currency" is the second currency in a Currency
Pair, which the Client can buy or sell in exchange for the Base
Currency.
2.43. The term "Rate" means:
A. For a Currency Pair: the value of the Base Currency expressed
in terms of the Quote Currency.
B. For Precious Metals: the price of one troy ounce of the Precious
Metal quoted against the US Dollar or another available currency
for that instrument.
C. For Energy: the price of one barrel of energy quoted against the
US Dollar or another available currency for that instrument.
D. For Derivatives on Stock and Index: the price of one contract
quoted in the currency of the relevant country.
2.44. "Required Margin" is the margin amount that the Company
requires to keep Open Positions active.
2.45. "Risk Disclosure" refers to the document outlining the risks
involved.
2.46. A "Segregated Account" is a bank account where Clients’
funds are held separately from the Company’s funds, in
compliance with registration requirements.
2.47. "Services" encompass any offerings provided by the
Company to the Client.
2.48. A "Short Position" means a sell position, which involves
selling the Base Currency against the Quote Currency.
2.49. The "Spread" is the difference between the Ask price and the
Bid price.
2.50. The "Trading Account" is the Client’s personal account with
the Company, through which they can place orders, make
transactions, deposit, withdraw, and more.
2.51. The "Trading Platform" consists of all the Company’s software
and hardware systems that provide real-time Quotes and allow
the Client to place, modify, delete, or execute Orders. It also
manages the calculation of all mutual obligations between the
Client and the Company.
2.52. "Transaction Size" means the Lot Size multiplied by the
number of Lots.
2.53. The term "Website" refers to the Company’s website at
www.forxmine.com. In this Agreement, "Forxmine Website(s)",
"the Website(s)", or "our Website(s)" means the privately branded,
owned, and hosted Website(s) by the Company. This includes the
Website(s) at the URL Error! Hyperlink reference not valid. and any
related sub-domains. These Website(s) are designed to attract and
register potential new clients and business partners interested in
Transactions and/or Contracts, along with their relevant pages.
2.54. "Support" or "Help Center" refers to the support channel
provided by the Company’s official representatives, such as
support@forxmine.com or any email from Error! Hyperlink
reference not valid.
2.55. A "Strategic Partner" is a partner or client who manages
multiple clients under their own brand but functions as a strategic
partner. Clients linked to a Strategic Partner have a special section
in this customer agreement covering all additional clauses
regarding the Company.
2.56. Whenever any updates or alterations are made to these
Terms and Conditions, such updates will be referred to as
"Changes." Each notification regarding these Changes will be
deemed sufficient notice. It is your responsibility to regularly
review and/or check this Agreement for any such updates.
Therefore, it is recommended to periodically visit these pages to
stay informed about any Changes.
2.57. The term "Agent" in this Agreement denotes a person or
entity who conducts transactions on behalf of another individual
or entity, but acts using their own name.
2.58. The term "Authorized Person" refers to an individual granted
authority by the client through a limited power of attorney, as
specified in these Terms and Conditions, to act on the client’s
behalf and provide instructions to us.
2.59. The term "Collateral" in this Agreement means any securities
or assets deposited with us as ongoing security and guarantee for
the payment and fulfillment of all obligations owed to us relating
to any Services provided under or pursuant to this Agreement.
2.60. The term ‘Fraud Traffic’ in this Agreement refers to deposits
or traffic directed toward Forxmine through unlawful means or
with the intent to deceive the system, regardless of whether it
causes any damage to Forxmine. Fraud Traffic encompasses
actions such as spamming, misleading advertising, deposits made
using stolen debit card details, collusion, manipulation of services,
systems, bonuses, or promotions—including tactics like "sniping"
or "scalping," which are collectively known as "arbitrage," as well as
'cash back arbitrage,' 'interest arbitrage,' and/or 'churning.' It also
includes offers to share commissions or bonuses directly or
indirectly with traders, and any unauthorized use of third-party
accounts, copyrights, or trademarks.
2.61. ‘Prohibited Software’ means any software that gives traders
an unfair edge. This includes specialized programs designed to
take advantage of potential price delays on Forxmine’s Trading
Platform or that allow the use of technological or algorithmic
trading methods aimed at exploiting price delay arbitrage
opportunities on Forxmine. This list is not exhaustive.
2.62. The phrase ‘Intellectual Property Rights’ encompasses all
types of intellectual property such as patents, trademarks, service
marks, word marks, copyrights, database rights, topography rights,
industrial designs, know-how, trade secrets, trade names, logos,
designs, symbols, emblems, insignia, slogans, marketing materials,
and other identifying features. These rights may be registered or
registrable and include any other intellectual property rights as
defined by applicable laws, regulations, and registrations.
2.63. The term ‘Intellectual Property Assets’ in this Agreement
refers to various components including Forxmine’s Trading
Platform, services, other platforms or software (such as demos and
system documentation), this Agreement itself, the Price Quotes
we provide, and any Pricing Data or other information transmitted
through Forxmine’s Trading Platform or by other means. It
includes all Intellectual Property Rights related to these assets.
2.64. When referenced in this Agreement, the term ‘Anti-Money
Laundering ("AML") Legislation’ collectively refers to the Money
Laundering and Terrorism (Prevention) Act 2008 and the Money
Laundering (Prevention) Regulation 1998, including any
modifications or amendments in effect at any given time.
Forxmine is committed to complying fully with all applicable AML
legislation.
3. Services
3.1. Subject to this Agreement, the Company will provide the
following Services to the Client:
A. Receive, transmit, or execute trading orders on behalf of the
Client using the available Trading Instruments.
B. This Agreement applies to all clients holding funds with the
Company, regardless of the purpose (whether trading or margin
usage), including those introduced by Introducing Brokers (IBs) or
Strategic Partners. It is applicable to all client types, IBs, and
Strategic Partners.
3.2. The Company’s services include the provision of software
packages such as VertexFX, MetaTrader 4, and MetaTrader 5,
technical analysis tools, and any third-party services offered in
conjunction with the Company’s services.
3.3. Subject to this Agreement, the Company may enter into
Transactions with the Client using the Trading Instruments
specified on the Company’s website at www.forxmine.com.
3.4. The Company shall execute all Transactions with the Client on
an execution-only basis. The Company has the right to execute
Transactions even if they may not be suitable for the Client. Unless
otherwise agreed, the Company is under no obligation to monitor
or advise the Client on the status of any Transaction, to make
margin calls, or to close any Open Positions of the Client.
3.5. The Client is not entitled to request investment advice or
statements of opinion from the Company with the intention of
encouraging the Client to make any particular Transaction.
3.6. The Company shall not provide physical delivery of the
Underlying Asset of any Instrument in relation to Transactions. All
profits or losses, denominated in the Currency of the Trading
Account, will be credited to or debited from the Trading Account
only upon the closing of the Transaction.
3.7. The Company prohibits the provision of personal
recommendations or advice on specific Transactions, whether
communicated through official channels, Associates, or any
Official Team members.
3.8. From time to time, the Company may, at its sole discretion,
provide information and recommendations through newsletters
posted on its Website or distributed to subscribers. In such cases:
A. This information is provided solely to assist the Client in making
independent investment decisions and shall not be construed as
investment advice.
B. If any document contains restrictions on the intended
recipient(s), the Client agrees not to distribute such information to
any excluded person or category of persons.
C. The Company makes no representation, warranty, or guarantee
regarding the accuracy, completeness, or tax implications of the
information provided.
D. The information is offered solely as assistance and does not
constitute investment advice or unsolicited financial promotion to
the Client.
3.9. In providing reception, transmission, and/or execution
services, the Company is not obligated to assess the suitability of
any financial instrument the Client wishes to transact in, nor the
services provided or offered to the Client.
3.10. The Company reserves the right, at its sole discretion, to
refuse to provide Services to the Client at any time without any
obligation to disclose the reasons for such refusal.
3.11. The Company reserves the right to reject the Client and return
the Client’s initial deposit (the total amount deposited) at any time
if the Company deems it appropriate or necessary. This includes,
but is not limited to, instances involving malicious, illegal,
inappropriate, fraudulent, or otherwise unacceptable conduct by
the Client.
3.12. Market commentary, news, or other information provided by
the Company is subject to change and may be modified at any
time without prior notice. Such information shall under no
circumstances be construed as direct or indirect trading advice.
3.13. Any trading decisions made by the Client are the Client’s sole
responsibility. The Company shall not be held liable for any
consequences resulting from such decisions.
3.14. By accepting this Agreement, the Client confirms that they
have read and understood the communication rules and agree
that all orders can only be performed using the Client Terminal.
3.15. The Client agrees that the Company may modify, add,
rename, or discontinue any services offered under this Agreement,
either partially or entirely, without prior notice. The Client further
acknowledges that this Agreement applies to any such modified,
added, or renamed services in addition to the current services
provided.
3.16. Unless otherwise stated in this Agreement, the Company
shall not attempt to execute any Client orders at quotes different
from those offered by the Trading Platform.
3.17. The Company shall not be considered a tax agent under any
circumstances. Both Parties are responsible for independently
fulfilling their tax and other legal obligations.
3.18. The Company prohibits trading on behalf of other Clients or
third parties, except through specific campaigns or programs
authorized by the Company (e.g., Copy Trading). Except for such
authorized cases, the following terms apply:
A. The Client agrees to trade solely on their own behalf and not to
permit any other Client or person to trade on their behalf, nor
trade on behalf of any other Client or person.
B. If the Client trades on behalf of another Client or person, the
Client agrees to hold the Company harmless and accepts full
liability for any losses or damages incurred by such other Client or
person.
C. If any other Client or person trades on behalf of the Client and
the Client suffers any loss or damage as a result, the Client agrees
not to hold the Company responsible and acknowledges that any
claims for such loss or damage must be directed solely to the
other Client or person who traded on their behalf.
3.19. The Client is prohibited from creating multiple Personal Areas
using different email addresses. If the Company reasonably
suspects the Client has multiple Personal Areas, it reserves the
right to close all but one at its sole discretion, including closing any
Trading Accounts linked to those closed Personal Areas, without
prior notice. The Company is not responsible for any trading
activity or losses resulting from such multiple accounts. Any
remaining funds in the closed Personal Areas will be transferred to
the one remaining Personal Area.
A. If the Client creates multiple Personal Areas, the Company can
close the Client’s open orders using current market quotes.
B. The Company may automatically suspend a Trading Account on
MetaTrader 5 or X9 platform in these situations:
C. If the Client never deposits funds into the Trading Account,
suspension can happen 7 calendar days after the first login with
that account.
D. If the Client has deposited funds, suspension can occur 30
calendar days after the last activity on the account—such as
opening/closing orders, making deposits, or logging in—
whichever happens first.
3.20 The Company can detect multiple accounts accessed from
the same IP address, whether from different devices or the same
device.
3.21 The Client can reactivate a suspended Trading Account
anytime by:
Pressing the reactivation button in their Personal Area or the
Forxmine Trading Limited App, or
Making a deposit or transfer into that Trading Account.
In such cases, the account's trading credentials, history, balance,
and withdrawal rights remain unchanged.
3.22. Limitations on Investment Guidance and
Professional Advice
The Company can detect multiple accounts accessed from the
same IP address, whether from different devices or the same
device.
3.21 The Client can reactivate a suspended Trading Account
anytime by:
Pressing the reactivation button in their Personal Area or the
Forxmine Trading Services LTD App, or
Making a deposit or transfer into that Trading Account.
In such cases, the account's trading credentials, history, balance,
and withdrawal rights remain unchanged.
3.22.1
The Company’s Website, Trading Platform, and any publications
(including emails and both online and offline materials) do not
provide legal, tax, or investment advice. The information offered is
only for educational purposes and should not be relied upon as
advice. The Company does not guarantee any profits or income,
either directly or indirectly.
3.22.2 You are fully responsible for deciding if any investment,
strategy, or transaction suits your personal financial goals,
situation, and risk tolerance. It is recommended to consult with
your own legal or tax advisors for guidance tailored to your
circumstances.
3.22.3 The Company may occasionally provide the Client with
information such as training materials, news, market commentary,
or other updates via newsletters, the Website, the Trading
Platform, or other means. However, this does not constitute a
formal service.
A. The Company does not take responsibility for this
information.
B. The Company does not guarantee the accuracy,
completeness, or any tax/legal consequences related to any
order or transaction based on this information.
C. The content is for informational purposes only and should
not be considered investment advice or an unsolicited financial
promotion.
D. The Client agrees not to share the information with others if
there are restrictions on who may receive it.
E. The Company may have used the information before
sending it to the Client and does not guarantee the timing or
simultaneous delivery of the information to all clients.
3.22.4 The Company’s training materials, market commentary,
news, or other information may be changed or removed at any
time without prior notice.
3.23. Currency Conversions
The Company reserves the right to convert currencies without
prior notice to the Client. This may be required to deposit funds
into the Client’s Account in the appropriate currency, fulfill
obligations, exercise rights, or complete transactions.
The Company will use reasonable exchange rates and may pass on
any costs related to currency conversion, including bank fees,
transfer charges, and intermediary commissions, to the Client.
3.23.2 The Client accepts full responsibility for any foreign currency
exchange risks that may result from any Transaction or from the
Company exercising its rights under this Agreement or applicable
laws.
3.23.3 The Client agrees to comply with all Exchange Control
Registration requirements and assumes all risks related to such
compliance, including obtaining necessary authorizations for
cross-border transactions. The Client releases the Company from
any claims arising from Exchange Control Registration issues or
related restrictions.
3.24. Introducing Broker / IB
3.24.1 If the Client was introduced to the Company by a third party
(called an "IB" or Introducing Broker), the Client understands that
the Company is not responsible for the actions or statements of
the IB. The Company is also not bound by any separate
agreements made between the Client and the IB.
3.24.2 The Client acknowledges that their relationship with the IB
may result in additional costs, as the Company might need to pay
commissions or fees to the IB.
3.24.3 A Client referred by an IB may request to be disconnected
from that specific IB at any time. The Company and/or its Affiliates
have the sole discretion to approve or deny such a request.
3.24.4 The Company and/or its Affiliates also have the right to
decide whether to accept or reject a Client’s request to switch
from one IB to another.
4. Orders & Positions
4.1. The Company provides Market Execution on all trading
instruments. The Company applies ECN/STP model to orders’
execution, that is, all the Client’s positions are offset to the
interbank liquidity providers. In some cases, the orders may fail to
be offset, or the Company may solely decide not to offset an order
or a group of orders.
4.2. Due to the nature of Market Execution, slippage during orders
opening or closure may occur. The Client agrees that such possible
occasional slippage is a natural consequence and feature of
Market Execution, and the Company is not responsible for it in any
way.
4.3. Any possible open or close price deviation is subject to the
available liquidity. The Company bears no responsibility for the
consequences of such deviations and/or price differences from the
price requested by the Client.
4.4. The Client can cancel a sent order only while it is in the queue
with the ‘Order is accepted ‘status. In this case, the Client should
press the ‘Cancel order ‘button. In this case, due to the specifics of
the Client Terminal, the order cancellation cannot be guaranteed.
4.5. Order's Rule
4.5.1. Once a trade confirmation has been sent or an order has
been executed or is in the process of execution, the order cannot
be modified or canceled. Additionally, orders cannot be changed
or removed when the market is closed. The Client is not permitted
to modify or remove Sell Limit and Take Profit orders once the
price has reached the specified execution level.
4.5.2. Opening, modifying, or deleting orders is permitted only
during the active trading hours as specified in the Contract
Specifications. Such actions are not allowed outside of trading
hours.
4.5.3. In the event of irregular market conditions, trading in a
specific instrument may be restricted (fully or partially, temporarily
or permanently) until conditions return to normal or unless
otherwise notified.
4.5.4. All pending orders operate under the GTC (Good Till
Cancelled) model, meaning they remain active until manually
cancelled by the Client. However, the Client has the option to set
an expiration date for such orders.
4.5.5. If any order parameters are invalid or missing, the Trading
Platform may decline the order.
4.5.6. Orders of all types must not be placed closer than a specified
minimum number of points from the current market price. This
minimum distance (in points) may be subject to change with prior
notice.
4.5.7. Pending orders of any type, including Take Profit and Stop
Loss, must not be placed closer than the Stop Level, which is a
defined number of points away from the current price for each
trading symbol. Stop Level values may change with prior notice,
and Clients can view the current Stop Level in the symbol
specifications within the MetaTrader trading terminal.
4.5.8. If an order is submitted before the first price quote appears
in the Trading Platform, it will be automatically rejected. In such a
case, the Client Terminal will display the message: "No
price/Trading is forbidden."
4.6. Right to Close or Cancel Orders
4.6.1. The Company reserves the right to close the Client’s open
orders at market prices under the following circumstances:
A. The Client is under the legal age to enter into binding
agreements;
B. The Client resides in or is a citizen of a jurisdiction where the
Company does not offer its services;
C. The Client engages in Arbitrage Trading, High-Frequency
Trading (HFT), or similar strategies deemed by the Company to be
in violation of its trading conditions;
D. The Client intentionally executes trades solely for the purpose of
obtaining Introducing Broker (IB) rewards.
4.6.2. The Company reserves the right to cancel any of the Client’s
orders that are found to be non-compliant with this Agreement or
the Company’s Policies.
4.6.3. Orders that were opened or closed using off-market quotes
may be cancelled under the following conditions:
A. The order was opened using an off-market quote;
B. The order was closed using an off-market quote.
4.6.4. The Company reserves the right to increase spreads instead
of cancelling orders if one or more of the following conditions
apply:
A. Irregular market conditions are present;
B. There is a change in trading conditions for one or more
currency pairs;
C. One or more Force Majeure events occur.
4.6.5. In exceptional circumstances, the Company reserves the
right to cancel short-term orders—defined as those lasting less
than 180 seconds—if such trades are determined to constitute
abuse.
4.7. Order Processing & Order Execution
4.7.1. Upon receipt of the Client’s order to open a position, the
system automatically verifies whether the Client’s trading account
has sufficient free margin to support the requested order.
If the required margin is available, the order will be executed.
If the margin is insufficient, the order will be rejected.
Due to the nature of Market Execution, the actual execution
price may differ from the price initially requested by the Client.
The appearance of the order confirmation in the server log file
serves as conclusive evidence that the Client’s request has
been processed and the position has been opened. Each order
successfully opened on the Trading Platform will be assigned a
unique ticker.
4.7.2. Depending on the type of Client Account, the Company may
act in one of the following capacities:
As a counterparty, executing the Client’s orders directly, in
which case the Company serves as the execution venue; or
As an intermediary, by transmitting the Client’s orders to a
third-party execution venue via a Straight Through Processing
(STP) model.
In the latter case, the Company does not act as a counterparty
in the transaction, and execution is carried out by the third
party.
4.7.3. The Client may place orders with the Company by using
their Access Data on the Trading Platform via a personal computer
connected to the internet. The Company is entitled to rely on and
execute any order submitted using the Client’s Access Data
without any obligation to seek further confirmation or clarification
from the Client. All such orders shall be deemed valid and legally
binding on the Client.
4.7.4. Unless expressly stated otherwise in this Agreement, the
Company is under no obligation to monitor or notify the Client
regarding the status of any Transaction, nor to close any of the
Client’s Open Positions. Should the Company choose to take any
such action, it will do so at its sole discretion and such actions shall
not be construed as an obligation to provide ongoing assistance.
The Client acknowledges and accepts full responsibility for
monitoring their own trading positions at all times.
4.7.5. The Client acknowledges and agrees that the Company may,
at its sole discretion and without prior notice, suspend or
terminate any Services or restrict access to them. The Company
also reserves the right to modify the nature, scope, or availability of
any Service, apply exposure limits, or adjust trading limits
applicable to the Client on any trading platform or Account.
4.8. Decline of Orders & Requests
4.8.1. The Company reserves the right to reject or decline any
Order placed by the Client in relation to Contracts for Difference
(CFDs) for any legitimate reason, including but not limited to the
following circumstances:
A. The Order is submitted before the first Quote becomes available
on the Trading Platform at market opening;
B. The market is experiencing unusual or extreme conditions;
C. The Client submits a significantly higher number of requests
than actual Transactions;
D. The Client’s Free Margin is lower than the required Initial
Margin or Necessary Margin, or there are insufficient cleared funds
in the Client’s Account to cover the charges associated with the
Order;
E. The Order is excessively large, costly, or unsuitable in size, or the
Company cannot adequately hedge the Order in the Underlying
Market, or market conditions prevent execution;
F. The Company suspects the Client is engaged in money
laundering, terrorist financing, or any other illegal activity;
G. A competent regulatory, supervisory, or judicial authority
requests the Company to act, or a court order is issued;
H. There are doubts regarding the legality or authenticity of the
Order;
I. The Order lacks essential information or is ambiguous;
J. The Order size is below the minimum transaction size specified
in the Contract Specifications;
K. The Quote used is not sourced from the Company, is an
Indicative or manifestly erroneous Quote, or is identified as an
Error Quote (Spike);
L. There are internet connectivity or communication issues;
M. A Force Majeure Event has occurred;
N. The Client is suspected or determined to be in default;
O. The Company has provided the Client with notice of
termination of the Agreement;
P. The Client has failed to meet a Margin Call requirement;
Q. The Client’s Account is blocked, inactive, or has been closed;
R. The time between the opening and closing of the order is less
than 10 seconds.
4.9. Pending Orders
The Trading Platform allows the execution of the following types
of pending orders:
A. Buy Limit – An order to open a Buy position when the Ask price
becomes equal to or lower than the specified order price. At the
time of placing the order, the market price is higher than the Buy
Limit price.
B. Buy Stop – An order to open a Buy position when the Ask price
becomes equal to or higher than the specified order price. At the
time of placing the order, the market price is lower than the Buy
Stop price.
C. Sell Limit – An order to open a Sell position when the Bid price
becomes equal to or higher than the specified order price. At the
time of placing the order, the market price is lower than the Sell
Limit price.
D. Sell Stop – An order to open a Sell position when the Bid price
becomes equal to or lower than the specified order price. At the
time of placing the order, the market price is higher than the Sell
Stop price.
E. Stop Loss – An order to automatically close an open position at a
specified price to limit potential losses on that position.
F. Take Profit – An order to automatically close an open position at
a specified price to secure profits once the market reaches a
favorable level.
4.10. Pending Orders Execution
4.10.1. A pending order is executed under the following conditions,
including instances of price gaps:
A. Buy Limit Order – Executed when the current Ask price
becomes equal to or lower than the specified order price.
B. Buy Stop Order – Executed when the current Ask price
becomes equal to or higher than the specified order price.
C. Sell Limit Order – Executed when the current Bid price becomes
equal to or higher than the specified order price.
D. Sell Stop Order – Executed when the current Bid price becomes
equal to or lower than the specified order price.
E. Take Profit (Buy Position) – Executed when the current Bid price
becomes equal to or higher than the specified order price.
F. Stop Loss (Buy Position) – Executed when the current Bid price
becomes equal to or lower than the specified order price.
G. Take Profit (Sell Position) – Executed when the current Ask price
becomes equal to or lower than the specified order price.
H. Stop Loss (Sell Position) – Executed when the current Ask price
becomes equal to or higher than the specified order price.
4.10.2. The following rules apply to the execution of orders
during price gaps:
A. If both the pending order price and the Take Profit level fall
within the price gap, the order will be cancelled, accompanied by
a comment such as “cancelled” or “gap.”
B. If the Take Profit price falls within the price gap, the order will
be executed at the specified price.
C. If the Stop Loss price falls within the price gap, the order will be
executed at the first available price after the gap, with a comment
such as “sl” or “gap.”
D. Buy Stop and Sell Stop pending orders will be executed at the
first available price after the price gap, with a comment such as
“started” or “gap.”
E. Buy Limit and Sell Limit pending orders will be executed at the
specified order price, with a comment such as “started” or “gap.”
F. In some cases, where the price gap is minimal, orders may be
executed normally, in accordance with the rules outlined in the
previous clause.
4.10.3. If a Client's account simultaneously meets the following
conditions:
A. The margin level is 140% or lower;
B. 60% or more of the total position volume is placed on a single
trading instrument and in one direction (either all Buy or all Sell);
C. This portion of the total position was opened within 24 hours
prior to market closure;
4.10.4. In such cases, the Company reserves the right to set a
Take Profit level for the orders included in the total position as
follows:
For Sell orders: at the Ask price of the market close minus one
point
For Buy orders: at the Bid price of the market close plus one
point.
5. Margin
5.1.1. The Initial Margin and/or Hedged Margin must be deposited
and maintained by the Client in accordance with the amounts
specified by the Company at the time of opening a position.
5.1.2. The Client is solely responsible for understanding the
methodology and mechanics used to calculate Margin.
5.1.3. If the Company decides to amend its Margin requirements,
the Client will be notified in advance. The Company reserves the
right to apply the revised margin requirements to both newly
opened positions and to positions that are already open.
5.1.4. All positions opened in a particular Financial Instrument may
be subject to reduced Margin requirements.
5.1.5. The Company reserves the right to increase Margin
requirements prior to market closure for weekends or public
holidays. Specific timeframes for these increased requirements will
be published in the Client’s Personal Area and/or on the
Company’s official Website.
5.1.6. For Market Maker accounts and Underlying Assets subject to
Hedged Margin, the margin requirement for new hedging
positions may be reduced when hedging activity increases.
5.1.7. A reduction in the level of hedging in Market Maker accounts
(and for applicable Underlying Assets) will be treated as the
opening of a new position. As such, the Margin requirements for
any previously opened positions in that financial instrument will
be proportionally adjusted according to the remaining volume.
5.1.8. Margin requirements for various CFDs are outlined in the
Contract Specifications section on the Company’s Website. If the
Client’s equity falls below a specific percentage of the required
margin (as stated in the Contract Specifications), the Company
reserves the right to close any or all of the Client’s open positions—
without the Client’s consent or prior written notice. To assess
compliance with this clause, any amounts stated in a currency
other than the Client’s Account Currency will be converted using a
reasonable exchange rate determined by the Company, based on
prevailing market rates.
5.2. Margin Call and Stop Out
5.2.1. A Margin Call occurs when the margin level in the Client’s
account falls below the specified threshold indicated in the
Trading Account specifications available on the Company’s
Website. In such cases, the Company is entitled—but not
obligated—to close the Client’s open positions.
5.2.2. The Company is required to automatically close the Client’s
open positions without prior notice if the margin level drops below
the threshold defined in the Trading Account specifications. This
automatic liquidation event is referred to as a Stop Out.
5.2.3. Stop Out is executed based on the current market price and
operates on a first-come, first-served basis. The event will be
logged in the server records and marked as a “stop out.”
5.2.4. If the Client holds multiple open positions, the position with
the highest floating loss will be the first to be closed during a Stop
Out.
5.2.5. In cases where a Stop Out results in a negative account
balance, the Client is not considered to owe any debt to the
Company. The Company will adjust the account balance back to
zero. However, in exceptional circumstances—where the Company
determines that the Client acted fraudulently or with intent—the
Company reserves the right to pursue recovery of the negative
balance as debt.
5.2.6. Margin Call and Stop Out levels may be adjusted during
significant news events, periods of high market volatility, abnormal
market conditions, or other irregular situations.
5.2.7. The Client must notify the Company without delay if they
anticipate being unable to meet a Margin Call payment in a timely
manner.
5.2.8. The Company is not obligated to issue margin call alerts to
the Client and assumes no liability for failure to contact—or
attempts made to contact—the Client regarding margin status.
5.2.9. If a Margin Call notification is sent to the Client Terminal, the
Client will be restricted from opening any new positions, unless
permitted by the Company to open hedging positions that reduce
margin exposure. If the Client fails to meet the Margin Call, the
Company will proceed to close the Client’s open positions, starting
with the most unprofitable ones.
5.3. Margin Requirements
5.3.1. The Client must provide and maintain the Initial Margin
and/or Hedged Margin at levels as required by the Company from
time to time in accordance with this Agreement. It is the Client’s
sole responsibility to fully understand how margin calculations are
performed.
5.3.2. The Client shall pay the Initial Margin and/or Hedged Margin
at the time of opening any position.
5.3.3. The Hedged Margin shall be at least 50% of the margin
requirement of an equivalent hedged position. The exact size of
the Hedged Margin depends on the volume of the position.
5.3.4. Except in cases of a Force Majeure Event, the Company will
notify the Client in writing at least three (3) Business Days prior to
any changes in margin requirements.
5.3.5. In the event of a Force major Event, the Company reserves
the right to modify margin requirements without prior written
notice.
5.3.6. The Company may apply any new or amended margin
requirements—whether communicated with or without prior
notice—to both new positions and existing open positions.
5.3.7. If the Client’s account equity falls below a certain threshold
specified by account type on the Company’s Website, the
Company has the right to close any or all of the Client’s open
positions without the Client’s consent or prior written notice.
6. Leverage
6.1. The Company reserves the right to change the Client Account
leverage, either increasing or decreasing it, at any time without
prior notice, in accordance with the terms and conditions outlined
on the Company’s Website.
6.2. Should the Company’s rules or the Client’s actions in their
Personal Area result in a change to the leverage, the margin
requirements for all open positions held by the Client will be
recalculated accordingly.
6.3. The Company holds the right to:
A. Adjust the leverage on the Client’s trading account to a
maximum of 1:100, specifically three (3) hours prior to market
closing before weekends and holidays. This adjustment will apply
to all transactions initiated within this three-hour period.
B. Restrict leverage levels and/or increase margin requirements
ahead of significant macroeconomic events and/or news releases
that may substantially affect the prices of financial instruments.
6. Leverage
6.2.1. The Client is permitted to modify the leverage on their
account only once within a 24-hour period.
6.2.2. The following maximum leverage restrictions apply to all
account types based on the Client’s equity (in USD):
Equity (USD) Maximum Leverage
0 – 999 500
1,000 – 4,999. 500
5,000 – 19,999 200
20,000 or more 100
6.2.3. The Company reserves the right, at its sole discretion, to
change the leverage of any Client account under circumstances
other than those explicitly outlined in this Agreement, as deemed
necessary or appropriate.
6.2.4. If leverage changes due to the Company’s rules or as a result
of the Client’s actions in their Personal Area, the margin
requirements for all of the Client’s open positions will be
recalculated accordingly.
7. Trading Conditions
7.1. Full trading conditions, including but not limited to current
spreads, currency pairs, lot sizes, transaction sizes, commissions,
volume and/or deposit limitations, and account types, are available
at [Company Website/Link]. The Company reserves the right to
modify, add, or cancel any or all trading conditions. Any such
modifications will be communicated to the Client in advance.
7.2. The Company reserves the right to void any profits arising
from technical errors or issues, including but not limited to sudden
price spikes caused by technical glitches, server upgrades, or
liquidity channel irregularities. The Company may perform
periodic maintenance to ensure the Trading Platform functions
optimally or in response to emergencies. Maintenance activities
may include shutting down, restarting, or refreshing servers, with
or without prior notice to the Client. During such times, the
Trading Platform may be unavailable or non-functional, and
services may be temporarily suspended.
The Company will endeavor to schedule maintenance outside
regular trading hours unless urgent or otherwise impractical. The
Client acknowledges and agrees that the Company is not liable for
any losses—financial or otherwise—incurred during maintenance
periods, including but not limited to missed trading opportunities
or losses arising from actions or omissions of the Company or the
Trading Platform provider.
7.3. Prohibited Actions
7.3.1. The Company reserves the right to suspend the trading
account of any Client found engaging in high-frequency trading
(HFT) or using arbitrage software. Any profits gained through such
methods will be voided. Clients found violating this policy will face
permanent suspension, and initial deposits will not be refunded.
7.3.2. The Company retains the authority to terminate all earnings,
execute trades (whether profitable or not), and permanently
suspend the Client’s account in cases of disrespectful or abusive
conduct toward Customer Support through any communication
channel, including email, WhatsApp, and social media platforms.
In such cases, the Company may also withhold the initial deposit
and any benefits associated with Introducing Broker (IB)
programs.
7.3.3. Clients are strictly prohibited from unauthorized access,
reverse engineering, or any attempts to bypass security measures
implemented by the Company on the Trading Platform or related
computer systems.
7.3.4. The Trading Platform must be used exclusively by the Client
for the benefit of their own trading account and not on behalf of
any other individual or entity.
7.3.5. The following actions are strictly forbidden:
A. Use of any software incorporating artificial intelligence analysis
on the Company’s systems and/or Trading Platform.
B. Intercepting, monitoring, damaging, or altering any
communications not intended for the Client.
C. Deploying or distributing any form of malicious software such
as spiders, viruses, worms, Trojan horses, time bombs, or any code
designed to disrupt, damage, or impair the Trading Platform or
Company systems.
D. Sending unsolicited commercial communications prohibited by
law or applicable regulations.
E. Engaging in activities that compromise the security or
functionality of the Company’s computer systems or Trading
Platform.
F. Attempting unauthorized access to the Trading Platform.
G. Using any software, program, application, or device to
automate access to or extraction of information from the Trading
Platform.
H. Utilizing the Trading Platform in violation of this Agreement or
applicable rules.
7.3.6. Abuse of Network or System Delays
Network disruptions, internet latency, and errors in price feeds
may occasionally result in outdated or inaccurate information on
the Trading Platform or within the Client’s Personal Area. Clients
are strictly prohibited from engaging in trading strategies that
exploit these technical discrepancies, including but not limited to
off-market prices, delayed quotes, and price feed errors.
The Company reserves the right, at its sole discretion, to identify,
prevent, and take corrective measures against any abusive use of
the Trading Platform or associated services. Any transactions
suspected of relying on price latency or technical manipulation
may be reversed without prior notice.
If the Company determines that a Client has deliberately
exploited technical flaws, it may take any or all of the following
actions:
A. Restrict or revoke the Client’s access to the Trading Platform.
B. Terminate the Agreement immediately, in accordance with
Clauses 7.3.1 and 7.3.2.
C. Terminate the Client Account and/or any related accounts —
including those held by the same account holder or by other
individuals suspected of similar activity — through written
notification.
D. Initiate legal proceedings to recover damages incurred by the
Company.
E. Correct or adjust the affected account(s), including recalculating
spreads, commissions, or order prices.
F. Restrict account access to real-time tradable quotes and require
manual quotation and Company approval for all new orders.
G. Void any profits proven to have resulted from the abuse of
latency, price manipulation, or system vulnerabilities.
H. Revoke, modify, or cancel any standard or customized trading
conditions or benefits previously granted to the Client, and/or
restrict trading capabilities including opening, modifying, or
closing orders.
I. Take any additional actions the Company deems necessary or
appropriate.
J. Seize any profits or benefits gained — directly or indirectly —
from such exploitation, impose additional charges, cancel gains or
losses incurred, and reimburse only the initial deposit amount,
excluding applicable fees for deposits and withdrawals. The
Company may also offset balances against any unjustified
amounts arising from such misconduct.
7.3.7. Prohibited Trading Techniques and Company Actions
If the Company reasonably suspects that a Client is engaging in
prohibited trading practices—such as risk-free arbitrage,
exploiting internal transfer mechanisms, or exhibiting trading
behavior that suggests no genuine market risk-taking or intent to
trade—the Company may consider all related transactions, profits,
and losses as invalid.
In these circumstances, the Company reserves the right to take
one or more of the following actions without limitation:
- Close, suspend, or block the Client’s accounts.
- Cancel any transactions and prevent further trade modifications or new trade openings.
- Block or nullify internal transfers within accounts.
- Disable automated withdrawal processes.
- Adjust the Client’s leverage settings.
- Disable Expert Advisors (EAs) or other automated trading tools.
- Cancel any profits accrued through such prohibited activities.
- Revoke or alter trading conditions and advantages granted to the Client.
- Increase margin requirements for open positions.
- Impose daily administration fees on open positions.
- Take any other actions deemed appropriate by the Company.
Clients are strictly forbidden from opening new accounts or
continuing trading with the Company if they have been found
engaging in such practices. In the event a Client opens an account
due to technical or human error, the Company reserves the right
to immediately close the account, nullify any profits or losses, and
refund the original deposit amount, excluding any fees related to
deposits or withdrawals.
7.3.8. Fraud Detection and Platform Abuse
The Company continuously develops and improves tools to detect
fraudulent activities and unauthorized use of its Trading Platform.
Any disputes arising from such activities will be resolved solely at
the Company’s discretion, in a manner considered fair to all parties
involved. The Company’s decisions in these matters are final and
binding.
Additionally, the use of any software that significantly degrades
the performance of the Company’s servers or interferes with the
efficient execution of client orders is strictly prohibited.
7.3.9. Use of Artificial Intelligence Software and Related Prohibited Activities
If the Company reasonably believes that the Client has utilized or
is utilizing any software designed to apply artificial intelligence
analysis to the Trading Platform and/or computer system(s), the
Company has the sole discretion to take one or more of the
following actions and countermeasures:
A. Restrict and/or block the Client’s access to the Trading Platform
in its entirety.
B. Block and/or revoke the Client’s Access Data and/or Access
Codes.
C. Terminate the Agreement immediately, without delay.
D. Close the Client Account immediately.
E. Disable the ability to open, close, or modify trades on the
Client’s account.
F. Pursue legal action to recover any damages incurred by the
Company.
G. Remove, end, revoke, or personalize any trading terms or
benefits provided to the Client.
In such cases, the Company also reserves the right to:
Confiscate any profits or revenues earned directly or indirectly
from engaging in these prohibited trading activities.
Charge the Client additional fees related to such violations.
Inform relevant third parties of the violation of this clause.
The Client acknowledges and agrees that the Company may:
Close the Client’s Account and liquidate any outstanding
contracts or positions immediately.
Prohibit the Client from opening any new trading accounts or
conducting trading activities with the Company.
In situations where the Client is able to open an account or trade
with the Company due to technical or human error, the Company
reserves the right to:
Immediately close the Client’s Account upon identification of
such an error.
Cancel any profits or losses generated.
Refund the original deposit amount, excluding any applicable
charges for deposits and withdrawals.
The Client further acknowledges and agrees that the Company
may liquidate any outstanding contracts or positions held by
the Client upon account closure. Consequently, the Client will
be prohibited from opening any new trading accounts or
trading with the Company.
7.3.9. Exploitation of Price Feeds and Market Manipulation
If the Company determines that the Client is exploiting inefficient,
delayed, or incorrect price feeds or commissions, or is using insider
knowledge to anticipate and manipulate price movements for
trading purposes, the Company reserves the right to take one or
more of the following actions:
A. Adjust the prices and/or spreads provided to the Client.
B. Delay price confirmations or provide re-quotes.
C. Restrict or limit the Client's access to the Trading Platform,
including limiting the Client to manual quote requests only.
D. Nullify any profit or loss resulting from such trading activities.
E. Terminate the business relationship with the Client via written
notice.
F. Modify the trading conditions or benefits provided to the Client.
G. Restrict or block the opening, modification, or closing of trades.
7.3.10. Virtual Private Server (VPS) Management
The Company reserves the right to disable, enable, or terminate
any Virtual Private Server (VPS) provided to the Client at any time,
with or without prior notice. The Company is not obligated to
provide a reason or justification for such action.
The VPS service may be terminated if the Company believes that:
The Client’s trading strategy poses a threat to the smooth and
fair operation of the Company’s trading systems, or
The Client is abusing the Company’s systems and/or trading
conditions without demonstrating genuine interest in market
exposure or speculation.
This right of termination applies irrespective of whether the VPS
was actively used during such trading behavior.
7.3.11. Abuse of Trading Conditions
Any form of abuse or unfair (direct or indirect) exploitation of the
Company’s trading conditions may be subject to investigation. If
such abuse is confirmed, the Company reserves the exclusive right
to cancel any profits and/or losses gained through these unfair
advantages. The Client fully acknowledges and agrees to this
provision.
8. Client's Money & Account
8.1. Client's Money
8.1.1. The Client shall not receive any profits or interest earned on
Client funds, except for profits generated from trading
transactions within their Client Account(s) under this Agreement.
The Client also waives any entitlement to interest.
8.1.2. The Company may place the Client's funds in overnight
deposits and is entitled to retain any interest earned from such
deposits.
8.1.3. The Company may hold the funds of its clients and other
clients together in a pooled account, commonly referred to as an
omnibus account.
8.1.4. The Company may deposit Client funds with third parties
such as intermediate brokers, banks, markets, settlement agents,
clearing houses, OTC counterparties, or payment service providers.
These third parties may have security interests, liens, or rights of
set-off over those funds.
8.1.5. Client funds held by third parties may be subject to legal and
regulatory regimes that differ from those of the Company's
jurisdiction. In the event of insolvency or other failure of such third
parties, the treatment of Client funds may differ from that under
the Company's jurisdiction. The Company shall not be liable for the
solvency, actions, or errors of any such third party.
8.1.6. The Company may transfer Client funds to a third party who
may hold such funds in a pooled account alongside those of other
clients or the third party itself. Should the third party become
insolvent or enter similar proceedings, the Company’s claim on
behalf of the Client may be unsecured, potentially exposing the
Client to the risk of insufficient funds to satisfy their claims. The
Company shall not be liable for any losses arising from such
circumstances.
8.1.7. Upon closure of any transaction, any resulting profit or loss
shall be credited or debited to the Client's account accordingly.
8.2. Client's Account
8.2.1. The Company will create a Client Account for the Client to
enable CFD trading. The account will be activated once the Client
makes a minimum initial deposit as determined by the Company.
The required deposit amount may differ based on the type of
Client Account and can be found on our Website. 8.2.2. The
Company has the option to provide various types of accounts that
have distinct features, diverse execution methods, and varying
prerequisites. Details regarding the different account types can be
found on the Website. 8.2.3. A customer has the option to open
multiple trading accounts within a single client account. All terms
and conditions related to the client will apply to all accounts,
eliminating the need for separate KYC or compliance procedures
for each trading account. 8.2.4. If there are multiple trading
accounts within 1 client account, the company reserves the right
to cancel or deactivate and archive any inactive trading accounts.
8.3 Temporary Block of Client's Account
8.3.1. The Company may temporarily block the Client’s Account
without prior notice for any valid reason, including but not limited
to the following:
A. If the Client defaults, and the Company needs to reasonably
assess whether an Event of Default has occurred.
B. If the Company is informed by a reliable source that
unauthorized third parties may have obtained the Client’s Access
Data.
C. If the Company receives reports from trustworthy sources
regarding the Client’s possible unlawful actions or suspicious
transactions, in accordance with the General Business Terms.
D. During a Force Majeure Event, for the duration of such event.
E. If the Client makes an erroneous request for fund transfer
resulting in the Company depositing funds into an incorrect
trading account.
F. In relation to manual changes in security operations, such as
implementing two-factor authentication (2FA) or password
changes due to lost mobile devices.
G. If a compliance-related inquiry is initiated on the Client’s
account due to a violation of any terms and conditions.
8.3.2. During the temporary block period, the Company will review
the situation and decide whether to unblock or close the Client’s
Account.
8.3.3. If the Client Account is closed, the Company may retain any
amount it considers necessary under its general right of lien to
cover any potential legally binding claims. Such claims may arise
under applicable laws, compliance rules, card schemes, acquiring
banks, payment processors, payment service operators, or relevant
authorities.
8.3.4. The Client may request the Company to temporarily block
their Account by sending an email to [contact email]. The
Company will block the account within 24 hours of receiving the
request.
8.3.5. To have the Account unblocked, the Client must email
support@forxmine.com with a request to unblock the Account.
The Company will unblock the Account within 24 hours of
receiving the request.
8.4. Dormant Clients & Data Archiving
8.4 Inactive Client Accounts
8.4.1. If there are no trades or non-trading operations (including
agent operations) on a Client Account with a balance below $10 (or
equivalent in the Client Account’s currency) for a continuous
period of 30 calendar days, the account may be archived.
8.4.2. Once a Client Account is archived, all trades and data on the
account will be stored and cannot be recovered. However, upon
the Client’s request, the Company can provide a record of the
account’s history.
8.4.3. If the Client Account remains inactive for one year or more,
and after the Company sends a notification to the Client’s most
recent known address, the Company may close the Client Account
and mark it as inactive.
8.4.4. An archived account can be restored upon the Client’s
request, in accordance with the Client Agreement. The funds in
the archived account remain the Client’s property, and the
Company will keep records and return the funds upon request at
any time.
8.4.5. If no trades or non-trading activities occur on the Client
Account(s) for a period determined by the Company, the
Company may impose restrictions or limitations on the Client’s
Personal Area and/or Client Account(s), or immediately terminate
this Agreement without prior notice. In such cases, the Client must
comply with the Company’s requests for documentation or
information to regain full access to their Personal Area and/or
Trading Accounts. These restrictions will not affect the Client’s
ability to withdraw funds.
8.4.6. Orders placed on an inactive account that remain pending
for over 90 calendar days may be automatically canceled.
9. Financial Operations
9.1. The Company may request additional information and/or
documents from the Client to verify the origin or source of funds
deposited into the Client Account. The Company reserves the right
to refuse deposits or withdrawals if the information or
documentation is deemed unsatisfactory.
9.2. The Company may decline deposit or withdrawal transactions
if the Client’s email, phone number, identity, address, or any other
submitted information is incomplete, unverifiable, or outdated, as
determined solely by the Company.
9.3. In line with the Company’s Anti-Money Laundering (AML)
Policy, Clients must withdraw funds using the same payment
methods they used for deposits. When multiple methods were
used for deposits, withdrawals must be proportional to the
amounts deposited via each method.
9.4. The Company may require full identification of the Client
manually or via automated third-party systems to ensure security
and compliance. The Company may also refuse Services if the
Client fails phone verification or cannot answer basic questions
related to their Personal Area.
9.5. The Client is required to promptly pay any amount owed to
the Company that exceeds the Trading Account Equity as soon as
the obligation arises.
9.6. All payment and transfer charges shall be borne by the Client
and may be debited directly from the Client Account.
9.7. If the Company mistakenly transfers funds to the wrong
trading account, it will refund the amount at the Company’s
expense.
9.8. If the Client provides incorrect transfer instructions resulting
in funds being deposited into the wrong account, the Client may
not receive a refund.
9.9. Payments by the Client must be made in US Dollars, Euros, or
other currencies accepted by the Company. Payments will be
converted into the Trading Account Currency based on prevailing
market rates.
9.10. The Client may deposit and withdraw funds at any time using
payment methods listed in their Personal Area, which may change
over time. Details of minimum deposit amounts and withdrawal
fees are available in the Personal Area.
9.11. Clients must use the same payment method for withdrawals
as they did for deposits, unless the Company decides otherwise. If
multiple deposit methods were used, withdrawals will be made
proportionally, following Company guidelines.
9.12. If deposited funds do not appear in the Client Account as
expected, the Client must notify the Company and request an
investigation. The Client is responsible for any costs related to such
investigations, which may be deducted from their account or paid
directly to the investigating party. The Client agrees to provide
necessary documents and certificates for the investigation.
9.13 Deposits
9.13.1. For deposit types that cannot be processed immediately
(e.g., bank wire transfers), the Client must submit a Deposit
Request via their Personal Area. Failure to do so will cause delays
in processing the deposit.
9.13.2. It is solely the Client’s responsibility to create and accurately
complete Deposit Requests in their Personal Area. Incorrect or
incomplete requests may delay deposits.
9.13.3. Deposits made through third parties or local deposit agents
are not accepted. If such deposits occur, withdrawals must be
made through the same third party or local deposit agent. This
policy ensures the security of Client funds and protects the
Company from fraud.
9.13.4. Deposits made directly into the Company’s official bank
accounts or wallets are the Company’s responsibility. The
Company does not take responsibility for deposits made through
third parties.
9.13.5. Clients should use the same payment method for all
deposits. For example, if a deposit was made using USDT (TRC-20),
all future deposits should also use USDT (TRC-20). This helps avoid
withdrawal delays and ensures efficient processing.
9.13.6. The Company does not take responsibility for deposits
made via cash vouchers or external transfers from third parties.
9.13.7. Bank deposits or international transfers may take up to 7
business days for confirmation, receipt, and verification by the
bank. Processing may take longer if additional bank compliance
checks are required.
9.13.8. Once the Company receives the funds, the Client’s Trading
Account will be credited within one business day.
9.13.9. The Company may cover deposit and withdrawal fees
charged by cryptocurrencies (blockchain and provider fees), Skrill,
Perfect Money, or other payment processors. The Company may
also charge these fees to the Client when deemed appropriate.
9.13.10. Any unlawful use of bank cards, bank accounts, or other
deposit methods is excluded from these provisions. In cases of
unlawful activity, the Company may refund the Client’s remaining
balance at its discretion and report the matter to banks, credit
institutions, payment service providers, and law enforcement
authorities.
9.14 Withdrawals
9.14.1. The Company will only withdraw funds to the Client’s own
bank account to ensure financial security. Funds will not be sent to
any other account or person. The Client must provide accurate
bank account details for the withdrawal. The Company is not
responsible for any fees charged by the Client’s bank. Withdrawal
requests not meeting criteria may be refused.
9.14.2. Withdrawals via bank transfer, international remittance, or
credit card payments typically take 3–7 working days. Processing
time may extend due to compliance or security checks such as
account verification.
9.14.3. Withdrawals must be made only to the Client’s own
account, not to third parties or anonymous accounts.
9.14.4. If the Client requests a specific withdrawal method, the
Company can decline and suggest an alternative method.
9.14.5. If the Client changes security settings manually (such as
password or 2FA removal) via Customer Support, withdrawals will
only be processed after a 7-business-day waiting period to ensure
security.
9.14.6. The Company will process withdrawals within 7 business
days after accepting the request, provided all of the following
conditions are met:
A. The withdrawal request includes all necessary information.
B. Funds are transferred only to the Client’s bank or e-currency
account (no third-party or anonymous accounts allowed).
C. The Client’s Free Margin covers the withdrawal amount and
any related fees.
D. No violation of terms or agreements by the Client.
E. No ongoing Force Majeure event preventing withdrawal.
F. The Client has complied with any KYC or similar verification
requests.
9.14.7. In exceptional situations (Force Majeure, payment system
termination, etc.), the Company may decline withdrawals. Each
case will be considered individually.
9.14.8. Withdrawals are only permitted to the Client’s own
accounts, not to third parties or unidentified accounts.
9.14.9. Withdrawal requests using a specific method may be
rejected, with the Company proposing an alternative.
9.14.10. If 90 days have passed since the Client funded the trading
account using a bank card without any withdrawals, the Client can
only withdraw to the same bank card or another method
approved by the Company.
9.15 Internal or External Transfers
9.15.1. Clients are allowed to transfer funds internally between their
own trading accounts within the Client Area, depending on
account types and features.
9.15.2. Transfers between client accounts for external parties are
generally not allowed. However, limited transfers may be
permitted for personal acquaintances such as friends and family,
depending on account type and status.
9.15.3. The Company reserves the right to decline any internal or
external transfer request or restrict use of the transfer feature
without providing any explanation, based on its sole discretion.
9.15.4. Clients may request special transfers to another client’s
trading account if the receiving account supports the required
deposit or withdrawal method. Internal transfers are only
processed between accounts of the same type or, if different
types, only if the amount transferred meets or exceeds the
minimum initial deposit requirement.
9.16. Company’s Funded Account
9.16.1. The settlement of Company-funded accounts will occur on
the last day of each month, and profit sharing withdrawals will be
processed within 3 to 7 business days, based on the agreed terms.
9.16.2. Withdrawals and related terms for funded accounts may
differ from regular accounts. Therefore, separate terms and
conditions will be provided for such withdrawals.
10. Charges & Commissions
10.1. Charges and Commissions
10.1.1. The Client agrees to pay all commissions, charges, and
related costs as outlined in this Agreement. These fees are clearly
listed on the Company’s website.
10.1.2. The Company may change any fees or charges at any time
without prior notice. Updated charges will be available on the
website.
10.1.3. The Company is not required to disclose its profits,
commissions, or any other fees earned from Client trading unless
otherwise stated in the Agreement.
10.1.4. By opening an account, the Client automatically agrees to
the applicable fees published on the Company’s website under
trading conditions.
10.1.5. Some CFDs may involve a daily financing fee. Details of
these financing charges are available in the Contract
Specifications section.
10.2. Swap & Swap-Free Accounts
10.2.1. Clients can calculate swap charges using the "Trader
Calculator" on the company’s website based on the Contract
Specifications.
10.2.2. Swap charges are applied daily at:
10:00 PM (Winter) or 9:00 PM (Summer) Client Terminal Time.
On Wednesdays or Fridays, a triple swap is charged depending
on the asset.
Swaps under 0.01 units (in account currency) are not credited.
Swaps may vary daily and are subject to price adjustments.
10.2.3. The Company may change swap rates anytime, with or
without notice. Clients must regularly check the website for
updates.
10.2.4. The Company may offer Swap-Free Accounts (no swaps
charged) for all or some assets. The list of eligible assets can be
changed at any time.
10.2.5. Eligibility for swap-free status depends on account type and
asset, as listed on the website. The Company may update this
eligibility at its discretion.
10.2.6. Clients from Islamic countries are generally granted Swap
Free status automatically based on information in the account
application.
10.2.7. Clients from non-Islamic countries may be assigned Swap
Free status at the Company’s discretion and cannot opt out or
modify it once assigned.
10.2.8. If a Swap-Free account keeps positions open for over 30
days to gain a profit, swaps may be charged retroactively.
10.2.9. The Company may cancel or change Swap-Free status at
any time without prior notice, and will not be liable for the
consequences.
10.2.10. Swap-Free trading can be activated or deactivated by the
Company without explanation, especially if misuse or risk to
trading systems is detected.
10.2.11. If fraud or abuse of the Swap-Free account is detected, the
Company may:
Remove Swap-Free status and apply swaps retroactively,
Recover unpaid swaps or interest,
Close the account, cancel trades, and reverse profits/losses.
10.3. Tax & Value Added Taxes
10.3.1. The Client is solely responsible for:
Filing tax returns and reports related to any transactions,
Paying all applicable taxes (including transfer taxes and VAT),
Submitting required documentation to relevant authorities.
10.3.2. The Company does not provide tax advice. Clients should:
Seek independent tax advice,
Understand that tax obligations vary by individual
circumstances and jurisdiction,
Be aware that tax laws can change and may be interpreted
differently.
10.3.3. The Client must:
Pay all applicable taxes,
Disclose required information to tax authorities,
Understand that if legally obligated, the Company will share
relevant information with tax authorities in line with its Privacy
Policy.
⚠️ Any statements made by the Company about tax treatment
should not be considered tax advice.
10.4. Rollover and Offset Instructions
10.4.1.
Rollover is the process of extending the settlement date of an
open trade.
In forex margin trading, all open positions are automatically
closed and reopened daily at 22:00 GMT, effectively pushing
the settlement forward to the next trading day.
This occurs because there is no physical delivery in margin
trading.
10.4.2.
Rollover is determined by a swap contract, which may result in
a fee (cost) or credit (gain) depending on the trade.
The fee is based on inter-bank interest rates + markup.
Any position open at 22:00 GMT will be charged a rollover.
Example:
A position opened at 21:59 is charged rollover.
A position opened at 22:01 is not charged until the next day.
Credit/debit is reflected in the equity balance of the account.
10.4.3.
Rollover fees are:
Displayed on the trading platform,
Deducted from the account balance.
If fees cannot be collected, the Company reserves the right to
close open positions.
The Client is responsible for paying these fees promptly.
10.5. Miscellaneous Charges
10.5.1. Inactivity Fee
The company bears costs for every trading account, including
infrastructure, operations, and payment gateways.
If a trading account remains inactive for 90 days, the company
may:
Close or deactivate the account, or
Charge a $15 monthly inactivity fee until activity resumes.
10.5.2. No-Trade Withdrawal Fees
If a client deposits funds and withdraws them without making
any trades or meeting the minimum trade requirement, the
company may:
Apply a 5% Gateway Fee, and
Apply a 5% Operation Fee
These fees will be deducted from the withdrawal amount.
11. Communication
11.1. Communication Channels
The Company may contact the Client using the following
methods:
Internal mail via Client Terminal
Email
Telephone
Live Chat on the Company’s website.
SMS
Mobile Push Notifications
Web Push Notifications
Instant Messengers (e.g., Viber, Telegram, Facebook
Messenger)
11.2. Use of Contact Details
The Company will use the contact information provided by the
Client during account registration. The Client agrees to receive
messages from the Company at any time.
11.3. Delivery Confirmation Timings
Communication from the Company is considered received:
Email: Within 1 hour of sending
Internal mail (Client Terminal): Immediately upon sending
Phone: Once the call ends
Company website/news page: Within 1 hour of posting
11.4. Monthly Account Statements
Sent by email on the first day of each month
Includes all transactions from the previous month with:
Date
Description
Amount of each transaction
Monthly total balance
11.5. Recording of Communications
Phone calls and all communications (emails, chat, meetings)
may be recorded and stored
Recordings are owned by the Company and accepted as
legally binding evidence
The Company can share transcripts or recordings with courts,
regulatory bodies, or authorities if needed
Client consents to these practices as part of the agreement
12. Dispute resolution
12.1. Right to File a Complaint
If the Client believes that the Company has violated the terms of
the Agreement due to any action or inaction, the Client has the
right to lodge a complaint.
12.2. Submission Method
Complaints must be sent via email to: support@forxmine.com
12.3. Required Details in a Complaint
To be valid, the complaint must include:
Client’s full name (or company name if a legal entity)
Client’s trading account/login number
Date and time when the issue occurred (Platform time)
Ticker (ID) of the order in question
Description of the issue with reference to the Agreement .
12.4. Prohibited Content in Complaints
Complaints must not include:
Emotional opinions or personal judgments
Offensive or disrespectful language
Uncontrolled or inappropriate vocabulary .
12.5. Grounds for Rejection of Complaints
The Company may reject a complaint if:
The required details are missing or improperly submitted
The complaint is submitted more than 30 calendar days after
the issue occurred
12.6. Resolution Timeline
The Company aims to resolve complaints promptly
In complex cases, the resolution period may be extended
Maximum resolution time: 30 working days
All involved parties will be notified if an extension is needed
13. Server Log & Reports
13.1. Server Log File as Primary Evidence
In case of any dispute, the Server Log File is considered the most
reliable and final source of information. It has priority over the
Client Terminal Log File because the latter does not capture all
execution stages of the Client’s orders.
13.2. Absence of Server Log Entry
If the Server Log File does not contain the referenced information,
then any argument based on it may be disregarded.
13.3. Client Account Access
Clients will have online access to their accounts via the Trading
Platform, which will display:
Order status
Account status
Account balance
Trade confirmations
13.4. Timing of Trade Confirmations
Trade confirmations will be made available on the platform before
the end of the next business day following the execution of the
order.
13.5. Inconsistencies or Missing Confirmations
If a Client believes a confirmation is incorrect or missing, they
must notify the Company in writing within 2 business days. If not
disputed within this time, the trade confirmation will be
considered final and binding, unless there is a clear and obvious
error.
14. Indemnification
14.1. Dispute Resolution Methods
The Company can resolve disputes only by:
Crediting or debiting the Client’s trading account
Reopening positions that were closed in error
Deleting orders or positions that were mistakenly opened or
placed
14.2. Sole Discretion in Resolution
The Company has the exclusive right to choose how to resolve any
dispute.
14.3. Unspecified Disputes
If a dispute is not covered in this Agreement, the Company will
resolve it according to common market practice and at its own
discretion.
14.4. No Compensation for Lost Profits
The Company is not responsible if a Client earns less profit than
expected or incurs a loss due to an incomplete action (e.g., a trade
that was planned but not executed).
⚠️ No compensation will be provided for lost profit.
14.5. No Liability for Indirect Damages
The Company is not liable for any indirect, consequential, or non
financial damages—including things like emotional distress.
15. Rejection of Complaint
15.1. Maintenance Periods
If the Client was notified in advance (via internal mail or
otherwise) about server maintenance, then any complaints about
unexecuted instructions or requests during that time will not be
accepted.
📌 Even if the Client didn’t see the notice, this does not justify a
complaint.
15.2. Order Execution Time
Complaints related to how long it took to execute an order will
not be considered.
15.3. Use of Temporary Margin
Complaints will not be accepted about financial results from
orders that were:
Opened or closed using temporary excess Free Margin (e.g.,
from a profitable trade that was later canceled), or
Opened at off-market prices (spikes), or
Opened for any similar invalid reason.
15.4. External Quote References
Clients cannot use quotes from other brokers or information
systems as evidence in disputes.
15.5. Position Management During Disputes
While a dispute is under review, the Client cannot manage the
affected position, and no complaints about this restriction will be
accepted.
16. Force Majeure
The Company may decide, based on its reasonable judgment, that
a Force Majeure Event has occurred. When this happens, the
Company will try to inform the Client in a timely manner.
A Force Majeure Event includes, but is not limited to:
A. Disruptive Acts/Events:
Strikes, riots, civil unrest, terrorism, war, natural disasters (fire,
flood, storm), accidents, power or communication failures, legal
lockouts, and similar events that prevent the Company from
maintaining orderly markets.
B. Market Suspension or Closure:
Suspension, liquidation, or closure of markets or failure of any
event related to the Company’s quotes, or imposition of special
limits or unusual trading terms.
C. Government or Political Actions:
Government interventions, war outbreaks or threats, terrorism,
national emergencies, riots, sabotage, requisitions, or
international crises that disrupt market operations.
D. Natural Disasters:
Earthquakes, tsunamis, hurricanes, typhoons, epidemics, or
other natural disasters making it impossible for the Company
to provide its services.
E. Labor Issues:
Labor disputes and lockouts affecting the Company’s
operations.
F. Trading Suspensions or Restrictions:
Suspension of trading, price fixing, registration bans (unless
caused by the Company), or decisions by registration bodies or
the trading platform.
G. Financial Moratoriums:
Moratoriums declared by regulators or supranational
authorities affecting financial services.
H. Technology Failures:
Breakdowns, failures, or malfunctions of electronic, network, or
communication lines (not caused by willful default), including
DDoS attacks.
I. Events Beyond Control:
Any other events beyond the Company’s reasonable control
that prevent it from acting to resolve defaults.
J. Excessive Market Movements:
Sudden or anticipated excessive movements in asset prices or
markets.
K. Failure of Third Parties:
Failures by suppliers, financial institutions, brokers, liquidity
providers, custodians, exchanges, clearinghouses, or regulatory
organizations to fulfill their obligations.
16.2. Company’s Rights and Actions During a Force Majeure Event
The Company may take actions with or without prior notice in
response to a Force Majeure Event, including but not limited to:
A. Increase Margin Requirements:
The Company can raise the margin needed to maintain open
positions.
B. Close Positions:
The Company can close some or all open positions at prices it
considers fair and reasonable in good faith.
C. Suspend, Freeze, or Modify Agreement Terms:
If the Force Majeure Event makes it impossible or impractical
for the Company to follow any terms of the Agreement, it may
suspend, freeze, or adjust those terms.
D. Take Other Reasonable Actions:
The Company may take any other actions it finds appropriate
under the circumstances concerning its position.
17. Safety
17.1–17.9 Client Responsibilities and Security Measures
17.1 The Client must not engage in any actions that could allow
unauthorized or irregular access to the Trading Platform. The
Company may terminate or limit access if such misuse is
suspected.
17.2 The Client must not do anything that could damage, disrupt,
or compromise the integrity or functionality of the Trading
Platform.
17.3 The Client may store, analyze, or print information from the
Trading Platform for personal use but cannot publish or share it
with third parties without Company permission. Copyright or
trademark notices must remain intact.
17.4 The Client must keep all access data (like login details)
confidential and use them only for their intended purpose. Sharing
access data without Company consent is prohibited. The Client is
responsible for any misuse and must indemnify the Company
against related claims or losses.
17.5 The Client should take precautions like regularly changing
passwords, not sharing access details, and promptly reporting any
unauthorized use. The Company may suspend or terminate access
if these obligations are not met.
17.6 The Client must cooperate with any Company investigations,
provide requested information, and avoid actions that interfere
with such investigations. Non-compliance may lead to suspension
or termination of access.
17.7 The Client is fully responsible for all orders placed using their
access data; such orders will be considered authorized by the
Client.
17.8 The Company is not responsible for unauthorized access by
third parties due to vulnerabilities in internet or other
communication methods.
17.9 The Client guarantees that all funds used for trading are
legally obtained and not linked to illegal activities such as fraud or
money laundering. Violation leads to account termination and
reporting to authorities. The Company and its partners are not
liable for claims related to such cases.
18. Miscellaneous
18.1–18.10 Key Provisions
18.1 The Company can suspend the Client’s Trading Account
anytime for valid reasons, with or without prior written notice.
18.2 If the Client’s account balance is zero, the Company may
delete the account within 30 days of the last trade or monetary
transaction, with or without notice.
18.3 Any situation not covered by the Agreement will be resolved
by the Company based on good faith, fairness, and market
practice.
18.4 If any part of the Agreement is found unenforceable by a
court, that part will be removed without affecting the rest of the
Agreement.
18.5 The Client cannot transfer or assign their rights or obligations
under this Agreement without the Company’s written consent.
Any such unauthorized transfer will be void.
18.6 Clients can request changes to their Introducing Broker (IB)
assignment or subscription by contacting Customer Support or by
written request, but approval is at the Company’s discretion.
18.7 The Company can unsubscribe a Client from an IB at any time
without notice.
18.8 If the Client is composed of multiple persons, all liabilities and
obligations are joint and several. Notices and orders given by one
person will apply to all.
18.9 The official language of the Company is English. The English
version of the Agreement and website is the legally binding one.
Translations are for informational use only.
18.10 The Client confirms they have read, understood, and agree to
abide by the Company’s Privacy Policy, Risk Disclosure, Return
Policy, AML Policy, and any other published documents. The
Company may update these documents anytime, and the Client
agrees to be bound by changes. Non-compliance may result in
legal action. The Company may share Client information per the
Privacy Policy and requires Client cooperation to comply with laws.
The Client indemnifies the Company against claims related to
failure to comply.
19. Portfolio & Strategic Partners
19.1 Investors and Associates acknowledge that all Funds and
Strategies are created and managed independently by
experienced Portfolio Managers and Strategy Providers who are
Strategic Partners.
19.2 Investors must understand and accept risks involved with
Portfolio Manager-based investments, including risks like poor
diversification and exposure to financial, credit, currency,
concentration, or geographic risks.
19.3 Investors risk losing their entire investment; the Company
does not supervise or guarantee the performance of Funds or
Strategies managed by Portfolio Managers or Strategy Providers.
19.4 Portfolio Managers are responsible for managing client
investments, aiming for optimal fund utilization and effective
management.
19.5 The Company facilitates direct fund adjustments between
Portfolio Managers and clients during withdrawals via its platform,
enhancing flexibility and efficiency.
19.6 Portfolio Managers must make decisions to maximize returns
while minimizing risk, stay updated on market trends, and ensure
client portfolios are properly diversified and aligned with client
goals. The Company provides support to Portfolio Managers for
prudent management.
19.7 The Company is not liable for failures or fraudulent acts by
Portfolio Managers or Strategy Providers unless it can be proven
the Company acted with deliberate misconduct or fraud.
19.8 Information about Funds and Portfolio Manager strategies
(e.g., names, countries of Investors, Managers, Providers) is not
confidential and accessible to involved parties.
19.9 The Company may disclose Portfolio Manager and Strategy
Provider information to Investors/Associates and vice versa, at its
discretion.
19.10 The Company can suspend or terminate accounts of Portfolio
Managers, Strategy Providers, Funds, Strategies, or Orders at its
discretion, without prior notice.
19.11 Past performance statistics are based on historical data; the
Company does not guarantee future profits or fees for Associates.
19.12 All parties acknowledge that the Company can share and
manage Portfolio Investment information among its affiliates and
external parties.
19.13 Portfolio Managers, Strategy Providers, Investors, and
Associates may belong to different companies within the
Company’s group and may face regional restrictions.
19.14 Investors confirm they own the invested funds and are
prohibited from investing third-party funds.
19.15 The Company does not provide personalized risk
assessments or investment plans and has no control over
investment decisions by Portfolio Managers or Strategy Providers.
19.16 Funds and Strategies are managed by Portfolio Managers
and Providers; the Company only provides the management
platform per operational agreements.
19.17 The Company is not responsible for following Portfolio
Manager or Strategy Provider instructions or monitoring their
trading or advice.
19.18 Portfolio Managers and Strategy Providers are not Company
employees or representatives unless there is a formal partnership
or affiliate agreement.
19.19 The Company may limit Portfolio Manager and Strategy
Provider use of the trading system but is not obligated to do so.
19.20 Investors accept full responsibility and legal obligation for all
instructions given to the Company by Portfolio Managers or
Strategy Providers.
20. Social Trading
20.1 The Company does not guarantee the performance of social
trading accounts, strategy providers, or copy trading service
providers. All such providers are collectively called Strategy
Providers.
20.2 Information related to a Strategy is not confidential or
personal within social or copy trading contexts.
20.3 The Company may close, pause, suspend, or terminate
copying of any Strategy Provider’s account, the Strategy itself, or
Orders from either the Investor or Strategy Provider at any time,
with or without notice.
20.4 Performance statistics for Strategy Providers and Strategies
are based on historical data; the Company does not guarantee
profits. Past performance is not a reliable indicator of future
results. Investors should carefully review Strategy history before
investing.
20.5 The Strategy Provider authorizes the Company to use,
disclose, and manage information about their Strategy within the
Company’s affiliates and external parties or consultants.
20.6 Strategy Providers and Investors agree their activities may be
restricted based on geographic location.
20.7 Investors confirm they legally own the invested funds and are
not allowed to invest third-party funds.
